When it comes to maintaining the image of any professional business, cleanliness earns a spot at the top of the list. Not only does a clean and tidy workspace benefit employees, but it also demonstrates professionalism and trustworthiness to existing and potential customers. If you are tasked with finding (and keeping) a quality cleaning service provider for your organization, you know that hiring is just the first step. And often, once this phase is complete, regrettably, businesses find themselves on a bit of a cleaning roller coaster.
Lack of Quality Control = Cleaning Roller Coaster
What exactly is a commercial cleaning roller coaster, you ask? At first, everything seems perfect. The cleaning service you hired is doing a great job, and you’re satisfied with the results. But over time, you start noticing missed spots and areas that aren’t as clean as they used to be. Perhaps it’s a missed trash can, a countertop that did not get wiped down or an unsanitized sink. Then you start to notice it didn’t just happen once, but now these are becoming increasingly common occurrences. The initial satisfaction gives way to disappointment as the quality of cleaning declines. This is, without a doubt, a frustrating scenario, but it is all too common. At this point in time, you’ll likely reach out to an account manager, and things will improve for a few weeks or months, only to have the same issues come up again. Unfortunately, the cleaning rollercoaster resulting from a lack of commercial cleaning quality control can have a detrimental impact on businesses, leading to decreased employee morale and potential loss of customers. We understand how upsetting and discouraging this can be, and that’s why we’re here to provide a reliable solution.
Achieve Consistent Quality with ROC Commercial Cleaning
At ROC Commercial Cleaning, we ensure that our clients do not have to deal with the ups and downs of quality cleaning. One of the ways we guarantee this is by having a designated account manager for every client we serve. Our account managers are proactive and regularly check in on you and your facility rather than waiting until you reach out when an issue occurs.
One of our clients shares their experience with the cleaning roller coaster, including years of changing companies and the value of finding a trustworthy janitorial service that takes ownership of quality control with ongoing assurance systems in place.
As a small business owner, it does not escape me that actually following through on a consistent inspection routine is a more expensive process than crossing your fingers and hoping that all cleaning workers perform consistently. The few issues that have arisen during ROC’s tenure here are quickly rectified the next time your inspector arrives, takes pictures and shares corrective measures with your cleaning teams.
Nomad probably receives 2 – 5 cleaning marketing attempts per week by companies seeking to provide that service to Nomad. I used to keep some of those contacts knowing that at some point in the future, my cleaning company at the time will slowly fail and need to be replaced. At this point, ROC has demonstrated the on-going commitment to inspections, has provided consistent cleaning as a result and Nomad will be a customer for as long as that continues. Congratulations on executing on the customer satisfaction piece that should reward ROC with many loyal customers like Nomad.”
Sincerely,
Brad White
President of Nomad Technologies, Inc.
How To Choose The Right Commercial Cleaning Company
At ROC Commercial Cleaning, we are committed to being the last cleaning company you’ll ever hire. If you’re in the Minneapolis – St. Paul Twin Cities area and seeking top-notch professional cleaning services, you’ve come to the right place. Our dedicated account managers will assist you in evaluating your company’s cleaning needs, facility size, and any specialized requirements you may have. With over 25 years of experience, we recognize the significance of effective communication and adaptability. That’s why we prioritize responsive communication and flexible scheduling, backed by robust quality assurance systems, to ensure your business’s cleaning needs are consistently met.
ROC Commercial Cleaning is your trusted Minneapolis commercial cleaning company. We provide janitor services for office buildings, medical and veterinary clinics, industrial buildings, and more. We also provide floor stripping and waxing, construction cleanup, and office disinfection services. ROC Commercial Cleaning is an experienced and reputable Minnesota corporate cleaning service provider – no job is too big or too small!
Get off the cleaning rollercoaster. Contact ROC Commercial Cleaning at 612-581-2776 for your free, no-obligation estimate.
